Frequently Asked Questions

Are your products DERMATOLOGICALLY tested?

All our shampoos have passed rigorous dermatological testing. This testing reveals any potential irritants and allergic effects.

We chose for this to be tested on human volunteers with sensitive skin over a 48hr period. All our shampoos are “Sensitive Formula. Dermatologically Tested” and have passed with a top rating of 0 for skin irritancy and can be classed as non-irritant. Skin irritation is defined as non-immunological local skin inflammation.


Does your shampoos contain parabens?

No, we do not use parabens in any of our products.

Does your shampoos contain Sulfates, SLS or SLES?

We do not use SLS (Sodium Lauryl Sulfate) or  SLES (Sodium Laureth Sulphate) in our shampoos. Credence also does not contain any of the following; Parabens, Phthalates, Synthetic dyes, Cocamide DEA or Mineral oils.

Are your products suitable for vegetarians/ vegans?

Yes, all of our shampoos are suitable for vegetarians and vegans.

Do you test on animals?

We are passionately against animal testing of any kind.  We do not perform animal testing during any stage of development, nor is it carried out by others on our behalf. We do not purchase raw materials on which animal testing of any kind has been performed. We pride ourselves on testing on humans and never animals.

shipping & returns

shIPPING

UK Delivery

Free delivery on all UK orders!

All Credence orders are shipped using Royal Mail service. Please see below for our delivery charges to other countries!

  • United Kingdom - Royal Mail 1st Class Signed For - Free

  • Ireland - Royal Mail International Tracked - £7.00

  • Australia & New Zealand - Royal Mail International Tracked - £15.00

  • United States of America - Royal Mail International Tracked £12.00

UK delivery is available Monday - Saturday (excluding bank holidays).

International Customers

We are thrilled to announce that you can now purchase Credence in store and online at Flying Solo NYC

Flying Solo Store Locations - 420 W Broadway & 419 Broome S

Alternatively, you can purchase Credence on Humanery.com which offers international shipping!

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an digital receipt or proof of purchase.

Please email at contact@credencehair.com to advise us of your return we will provide the return address for you to send your purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@credencehair.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@credencehair.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product please contact us and we will provide the returns address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your return.

Sale items
Unfortunately, only full priced items can be refunded.

Exchanges
We are happy to replace any defective or damaged products.